Step 1: Pre-Authorization Request
When Lima visits the hospital for treatment, she provides her Policy Number, Mobile Number, or Membership ID at the reception or insurance desk.
Through the Cognaisure Provider Portal, hospital staff can instantly access Lima’s member profile and view high-level benefits eligibility, enabling quick initiation of the pre-authorization process.
Step 2: Member Verification
Lima’s identity is verified using one of Cognaisure’s advanced authentication methods:
These secure and user-friendly options ensure fast and accurate member verification at the point of care.
Step 3: Pre-Authorization Approval
Cognaisure’s intelligent Rule Engine evaluates the pre-authorization request in real time, checking for policy coverage, treatment eligibility, and clinical protocols.
Once verified, cashless hospitalization is approved, allowing treatment to begin without delay.
Step 4: Case Management, Discharge and Claim Initiation
Our robust Case Management module supports the entire patient journey:
With Generative AI-powered invoice automation, claim documentation is generated and submitted seamlessly, reducing manual effort and errors.
Step 5: Claims Audit & Payment Processing
All submitted claims are subjected to automated audits for accuracy, policy compliance, and fraud detection.
Once approved, claims are marked Ready for Payment, and Cognaisure integrates directly with your ERP and payment systems to ensure timely settlement and reconciliation.